Privacy Policy
Effective date: September 15, 2026
Alabaster Residential ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you use our website, request a holiday lighting design, or communicate with us, and how that information is used and protected.
Who we are
Alabaster Residential is a residential services company located at 9625 Lafayette Ave, Manassas, VA 20109, serving homeowners across Northern Virginia. You can reach us at 571-376-8307 or info@alabaster-residential.com.
Information we collect
We collect information you provide directly to us, including:
- Your name, email address, phone number and mailing or service address when you contact us through the chat widget on our website, by phone, by text message or by email, or when you request a design, quote or service.
- Details about your home and the services you are interested in.
- The content of messages you send us by phone, text message, email or the chat widget on our website.
We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, pages viewed and referring site. This information is used to keep the site running and to understand how it is used.
How we use your information
We use the information we collect to:
- Prepare your holiday lighting design and quote.
- Schedule, perform and follow up on installation, maintenance, removal and storage services.
- Respond to your questions and requests.
- Send appointment reminders, service updates and account notices.
- Send promotional offers and seasonal reminders, only where you have agreed to receive them.
- Operate, secure and improve our website and services.
- Comply with legal obligations.
SMS and text messaging
If you provide your mobile phone number and agree to receive text messages from Alabaster Residential, we may send you SMS messages about your design request, appointment scheduling and reminders, service updates, customer care, and, if you opt in, promotional offers.
- Consent. You agree to receive text messages when you provide your mobile number and start a conversation through the chat widget on our website, when you text us first at our business number, or when you verbally agree during a phone call or visit. Consent is not a condition of purchasing any goods or services.
- Message frequency. Message frequency varies depending on your interaction with us.
- Costs. Message and data rates may apply. Contact your wireless carrier for details about your plan.
- Opting out. You can cancel at any time by replying STOP to any message. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will not receive further messages unless you opt in again.
- Help. Reply HELP to any message, call 571-376-8307 or email info@alabaster-residential.com for assistance.
- Carriers. Wireless carriers are not liable for delayed or undelivered messages.
We do not share your mobile phone number or SMS consent with any third parties for marketing purposes. Text messaging opt-in data and consent will not be sold, rented or shared with any third parties, except for the vendors and platform providers that help us deliver messages to you.
How we share information
We do not sell your personal information. We share it only in the following circumstances:
- Service providers. With vendors who help us run our business, such as our scheduling and invoicing platform, customer communication and SMS delivery platforms, payment processors and website hosting. These providers may only use your information to perform services for us.
- Legal requirements. When required by law, subpoena or court order, or to protect the rights, property or safety of Alabaster Residential, our customers or others.
- Business transfers. In connection with a merger, sale or transfer of all or part of our business.
Cookies and analytics
Our website may use cookies and similar technologies to remember your preferences and measure site traffic. You can control cookies through your browser settings. Disabling cookies may affect some site features.
Data retention and security
We keep your information for as long as needed to provide services to you, to meet our legal and accounting obligations, and to resolve disputes. We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
- You may opt out of text messages at any time by replying STOP.
- You may opt out of marketing emails by using the unsubscribe link in any email.
- You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable time and as required by applicable law.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will delete it.
Third-party links
Our website may link to third-party sites, such as our online scheduling page. Those sites have their own privacy policies, and we are not responsible for their practices.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our services after a change means you accept the updated policy.
Contact us
If you have questions about this policy or your information, contact us:
Alabaster Residential
9625 Lafayette Ave
Manassas, VA 20109
Phone: 571-376-8307
Email: info@alabaster-residential.com