Terms of Service
Effective date: September 15, 2026
These Terms of Service ("Terms") govern your use of the Alabaster Residential website and our holiday lighting services. By using our website, submitting a request, or receiving services from us, you agree to these Terms.
About us
Alabaster Residential ("we," "us," or "our") is a residential services company located at 9625 Lafayette Ave, Manassas, VA 20109. You can reach us at 571-376-8307 or info@alabaster-residential.com. We design, provide, install, maintain, remove and store holiday lighting for homeowners across Northern Virginia.
Use of our website
You may use our website for lawful purposes only. You agree not to interfere with the site, attempt to gain unauthorized access to it, or use it to send unsolicited communications. All content on the site, including text, images, logos and design, belongs to Alabaster Residential or its licensors and may not be copied or reused without permission.
Design requests and quotes
Submitting a design request through our website is not a contract for services. Designs and quotes are free and are based on the information you provide and our review of your home. Pricing depends on the size of your home and the scope of the display. A quote is valid for the period stated on the quote, and nothing is ordered or installed until you approve the design and pricing.
Services
When you approve a design, the following apply unless your written service agreement says otherwise:
- Lights and materials. Lights, clips, cords and timers are provided by us and remain our property. They are not sold to you and must not be removed, modified or reused without our consent.
- Installation. We install the display on the scheduled date, weather permitting. Install dates are scheduled in the order requests are received and may be adjusted for weather or safety.
- Maintenance. If part of the display stops working during the season, contact us and we will repair it as part of the service.
- Removal and storage. After the holiday season we remove the display and store it for you until the following season.
- Access. You agree to give us reasonable access to your property and to ensure that outdoor electrical outlets are available and in working condition.
Payment
Payment terms, including deposits and due dates, are set out in your quote or service agreement. Late payments may delay scheduling. We may suspend or cancel services for non-payment.
Cancellations and weather
You may cancel a scheduled service by contacting us. Cancellation terms are described in your service agreement. We may reschedule installation or removal because of rain, snow, ice, high winds or other conditions that make working on ladders and rooftops unsafe.
SMS text messaging terms
Alabaster Residential offers an SMS text messaging program for customers and prospective customers. By opting in, you agree to the following:
- Program description. When you opt in, we may send text messages about your design request, appointment scheduling and reminders, service updates, billing notices, customer care, and, if you agree, promotional offers and seasonal reminders.
- How to opt in. You opt in by providing your mobile number and starting a conversation through the chat widget on our website, by texting us at our business number, or by giving verbal consent during a call or visit. Consent to receive text messages is not a condition of purchase.
- Message frequency. Message frequency varies based on your interaction with us.
- Costs. Message and data rates may apply. Check with your wireless carrier for details about your messaging plan.
- How to opt out. Reply STOP to any message to cancel. You will receive one final confirmation message and no further texts unless you opt in again.
- Help. Reply HELP to any message, call 571-376-8307 or email info@alabaster-residential.com for support.
- Carriers. Wireless carriers are not liable for delayed or undelivered messages.
- Privacy. We do not share your mobile number or SMS opt-in consent with any third parties for marketing purposes. See our Privacy Policy for details on how we handle your information.
Property and liability
We attach lights using clips designed for shingles and gutters and do not staple, nail or screw anything into your home. We take care to avoid damage, but we are not responsible for pre-existing conditions such as loose gutters, damaged shingles or faulty wiring. You agree to tell us about any known hazards on your property before installation. To the fullest extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid us for the season in which the claim arose.
Disclaimer
Our website is provided "as is" without warranties of any kind. We do our best to keep information accurate and up to date, but we do not guarantee that the site will be error-free or uninterrupted.
Governing law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law rules. Any dispute arising from these Terms or our services will be brought in the state or federal courts located in Prince William County, Virginia.
Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website or services after a change means you accept the updated Terms.
Contact us
If you have questions about these Terms, contact us:
Alabaster Residential
9625 Lafayette Ave
Manassas, VA 20109
Phone: 571-376-8307
Email: info@alabaster-residential.com